Course at a glance
Communicate clearly in every workplace setting.
- Write purposeful messages
- Speak with confidence
- Listen and respond effectively
- Choose the right channel and tone
Covered in the course
- Communication fundamentals
- Professional email
- Business writing
- Telephone and meeting skills
- Listening and feedback
- Handling difficult conversations
Who should attend
Administrative staff, customer-facing teams, professionals and anyone who communicates across an organisation.
Practical outcome
Communicate workplace information more clearly, professionally and confidently.